Statements & Payments

Answers to questions relating to your statements & payments

• Your fortnightly statement will include the following:
• When will I receive my statement and payment?
• My statement is late. Why has that happened?
• How should I read my statement?
• How do I access my financial statements?
• Where can I find my end of financial year (EOFY) statement?
• Are there charges for processing fees for invoices for service rendered?
• I have a long-term guest. Will I receive the full payment upfront?
• What are the resolution adjustments on my statement?
• What are carried forward expenses from the previous payout period?