Your Hometime statement gives you a clear breakdown of the income and expenses relating to your property. Each section shows how funds move through your account and how your final payout is calculated. The statement is broken into two parts: the first shows your property’s revenue and expenses, and the second is a reconciliation of your trust account.
1. Property Revenue and Expenses
Reservation Value
The total amount paid by a guest for their booking. This includes the nightly rate and cleaning fee, after booking platform fees.
Cleaning Fees
The cleaning fee charged to the guest. This fee is passed through to your Local Host and is deducted from reservation value.
Management Fee
Hometime’s management fee is charged on the nightly rate portion of the reservation value. Cleaning fees are excluded.
Property Expenses
Costs incurred on your behalf for the running and upkeep of your property, such as maintenance, repairs, consumables etc. Each expense line will include an attached invoice for transparency.
Resolution Payouts
Resolution payouts are adjustments made by the booking platform when funds are either received or refunded. They can:
- Add funds, such as for damages, extra cleaning, or early check-in. These may be paid to you or directly to your Local Host. If they are paid to your Local Host, you’ll also see them recorded as a matching expense.
- Deduct funds, such as refunds back to a guest. These will appear as a negative amount in your statement, reducing your income for that period.
Net Revenue
Your reservation value, minus cleaning fees and management fees.
Net Income
The final amount available to be paid out to your nominated bank account for that statement period.
2. Trust Account Reconciliation
Your trust account is where Hometime holds funds on your behalf. The reconciliation section shows how your net income is balanced and paid out.
Opening balance: Amount carried forward from your previous statement period.
Your contributions: Any payments you’ve made to Hometime during this period, most often to cover a negative balance. If there were no payments, this line will appear as $0.
Net income / (deficit): This figure shows the outcome of your property’s revenue and expenses for the period. A deficit means your expenses were higher than your income.
Withdrawals: One-off payouts you’ve requested outside the regular statement cycle. These are not generally available and are only approved in urgent circumstances.
Funds held: Money temporarily held in your account, for example pending authorisation or confirmation of your bank details.
Closing balance: What remains in your trust account after all income, contributions, and withdrawals are considered. If negative, this amount is carried forward and will need to be settled.
Example:
If your net income this statement period is $1,500, but you also had a $200 expense, your reconciliation will show a net income of $1,300. If no contributions, withdrawals, or held funds apply, this becomes your closing balance and is paid out to your bank account.
Important Notes
- If your closing balance is negative, the statement will show an amount owing. You’ll need to pay this within 7 days.
- Early withdrawals are not normally permitted. They are only considered in urgent cases and must be requested by contacting our Customer Experience team.
- The reconciliation section ensures full transparency, showing how each line in your statement adds up to your final payout.