Resolution adjustments relate to changes made to a booking you have received from a guest. These can be for things like cancellations, reservation changes or violation of guest refund policy. Resolution adjustments could also appear on your statement as a result of a resolution claim to or from a guest.
If you have any questions relating to a resolution adjustment that is on your statement, please contact your Hosting Partner to discuss.
Hometime's Customer Experience team is also available to assist with any financial statement queries, we're available:
Monday to Saturday
9am - 5pm (AEST)
support@hometime.io
1300 616 299