General Questions

Answers to all general questions.

• There is an issue with the property amenities, linen, and/or essential goods. How should I address this matter?
• The property wifi is not working. How can this be fixed?
• I locked myself out of the property. My Host is not answering me. How can I get help?
• I lost the property keys. How can I get help?
• The property alarms went off and my host is not responding. What should I do?
• The plumbing or electricity has failed causing a major concern during my stay. My host is not responding to me. What should I do?
• What are the benefits of booking a Hometime property?
• Can I bring my pet along?
• If I leave any items behind, what do you do with lost property?
• Can I invite family or friends over to the property I have booked during my stay?
• The key lock box is difficult to open or close. What should I do?