If your property is registered under an entity, company, or trust, you can choose if you’d like to be addressed as so, or if you have a preferred name.
Contact Hometime’s Customer Experience team to let us know your entity name and if you have a preferred name. The team is available from 9am to 5pm (AEST), Monday to Saturday.
- Email: support@hometime.io
- Call: 1300 616 299
Here’s how these updates will display:
- Financial statements: This will display ‘Entity name’ if set, otherwise it will display your full name.
- Emails sent from the Homeowner portal: Emails you receive from the portal will show ‘Preferred name’ if set, otherwise, your first name will be displayed.
- Homeowner portal: Your Homeowner portal will display both ‘Entity name’ and full name if available.
The image below shows where the 'Entity name' is displayed on the Homeowner Statement.
The image below shows where the 'Preferred name' emails you receive from the portal are displayed.
