There is an issue with the property amenities, linen, and/or essential goods. How should I address this matter?

If you come across any issues during your stay, you should get in touch with your host. They are the best person to help you with these issues.

If you can’t get hold of your host, please email guest.support@hometime.io or give us a call on +61 1300 616 299. We’re available Monday to Saturday, 9am to 5pm AEST.