The security deposit is held up until 3 days after checkout. This hold will then be automatically released if there has been no issues flagged at the property. Once released, the original authorisation will disappear from your bank statement entirely after a few days. There will be no payment or refund. It'll appear as if the whole transaction never happened.
If the security deposit has been captured due to issues at the property you will be notified by Hometime’s Customer Support Team that this has occurred.
If you have not been notified of any security deposit capture and it has been longer than 3 days after checkout, please get in touch with Hometime’s Customer Support.
If you want to speak to us about your payments or security deposit, email guest.support@hometime.io or give us a call on +61 1300 616 299. We’re available Monday to Saturday, 9am to 5pm AEST.