The wifi username and password will be in your pre-arrival message, Guest Guide, or on the back of the modem. Please do not press the reset button on the modem.
Many internet signal problems can be fixed by turning the modem off, waiting 10 seconds, and then turning it back on. You can turn the modem off by the switch on the modem (if you can locate it), by the wall socket switch, or by removing the power cable. Switch it back on and give the modem up to 10 minutes to reboot. We cannot and do not guarantee wifi at any property, nor do we pay any compensation for interruption of services as they are provided by third parties who operate outside of our control.
If you do experience difficulties during your stay please get in touch with your host who will help you with troubleshooting and might be able to find a temporary connection if wifi is essential to you.
If you can’t get hold of your host, please email guest.support@hometime.io or give us a call on +61 1300 616 299. We’re available Monday to Saturday, 9am to 5pm AEST.