If, in your opinion, the property you are staying in is not fit for use or not up to standard - please raise your concerns with your host immediately. They will be able to work with you to explore any issues at the property and assess if you can continue your stay.
If you are not happy with the help on offer from your host, or cannot get in touch with them, please email guest.support@hometime.io or call +61 1300 616 299. We’re available Monday to Saturday, 9am to 5pm AEST.
If you would like to submit a Guest Claim form to request compensation - please fill out this form. For more information on Hometime’s Guest Cover, please read this article.