Please note that refunds can take up to 10 - 15 business days to process depending on your bank or credit card provider. If it has been agreed you will receive a refund, the Customer Experience Team will notify you when this has been processed. If you have received this confirmation, please allow time for the refund to process through your bank.
If you’d like further information or to check if your refund has been processed by Hometime, please email guest.support@hometime.io or give us a call on +61 1300 616 299. We’re available Monday to Saturday, 9am to 5pm AEST.