If you lost the keys to the property you are staying in, please let your host know. They will help you with this and explain the process of replacement. Please note, you'll be liable to pay for replacement keys or a locksmith service if you have lost them during your stay.
If you can’t get hold of your host, please email guest.support@hometime.io or give us a call on +61 1300 616 299. We’re available Monday to Saturday, 9am to 5pm AEST.