For direct Hometime bookings: If you want to cancel your booking during your stay please get in touch with your host and let them know you want to cancel the booking immediately and let them know the reason. Please note that cancellation policies may apply - you can read more about our cancellation policies here. When your booking has been cancelled, you’ll receive an email notification and a refund will be processed if you are entitled to one.
For travel agency bookings such as Airbnb, Booking.com and Vrbo: If you want to cancel your booking during your stay, please reach out to the customer service team from the platform you booked through, such as Airbnb, Booking.com or the likes of Vrbo and Stayz. When your booking has been cancelled, you’ll receive an email notification and a refund will be processed if you are entitled to one.
If you can’t get hold of your host, please email guest.support@hometime.io or give us a call on +61 1300 616 299. We’re available Monday to Saturday, 9am to 5pm AEST.