I’m not able to check in. The code to the key lock box is not working or I cannot find the key lock box. How can I get help?

If you are having problems checking in, please get in touch with your host via the website or travel agent you booked through such as Airbnb, Booking.com or Hometime if you booked direct with us.

If you can’t get hold of your host, please email guest.support@hometime.io or give us a call on +61 1300 616 299. We’re available Monday to Saturday, 9am to 5pm AEST.