In the event that you encounter any issues during your stay, we would encourage you to contact your Host first in an attempt to address and resolve the issue.
If you are not happy with the solution provided by your Host to the issue you encounter and if you would like to file a claim directly with Hometime, please send us an email guest.support@hometime.io or give us a call on +61 1300 616 299, and state the reservation number you requested for the claim.
We’re available Monday to Saturday, 9am to 5pm AEST.