Use the following response to explain what the different responsibilities are for Hometime and our Hosting Partners in the partnership agreement. This can help homeowners understand who is the best point of contact for different problems
Hometime has a unique business structure that has and will continue to produce excellent results for our homeowners. Hometime partners with local Hosting Partners on the ground to manage a portfolio of properties on our behalf - allowing homeowners to build a strong working relationship with their local Hosting Partner, while leveraging the strong technology stack and value proposition that Hometime offers to produce market-beating returns and occupancy.
Your local Hosting Partner is your best point of contact for anything related to the physical management and operations of your property. This includes any potential maintenance required, guest communications, management of bookings and cleaning the property.
Hometimes is the tech support behind the operation, providing professional Airbnb listing curation, a dedicated Revenue Management pricing team, customer support and all payment processing and financial statements. If you have any questions relating to the nightly pricing of your property, financial statements or any requests to alter your property listing on Airbnb/Booking.com etc - Hometime Customer Support is the best people to speak to.
Hometime's Customer Support Team can be reached at:
Monday to Saturday
9am - 5pm (AEST)
support@hometime.io
1300 616 299