Copy and paste this as a message to send to guests prior to Finance cancelling their booking due to failed payment/security deposit
Hi [guest name],
This is [CX Owner name] from the Hometime Customer Support team.
We have attempted to get in touch with you several times via message and phone regarding your reservation with us. Unfortunately, your [payment for this reservation has failed multiple times OR security deposit payment has failed multiple times OR credit card details are invalid and have not been updated].
As we have not been able to get in contact with you to rectify this issue and the check-in date for your reservation is coming up soon - we will, unfortunately, be cancelling your reservation.
We are sorry for any inconvenience this may cause. Please feel free to re-book with us if you can rectify this issue on your next attempt to book with us.
Kind regards,
[CX Owner name]